Privacy Policy

This Privacy Policy describes how 513AI LLC(“513 AI,” “we,” “us,” or “our”) collects, uses, and shares personal information when you visit www.513ai.ai, when you communicate with us by phone, SMS, email, or web chat, when you sign up for one of our products, or when you interact with one of our AI agents.

513AI LLC is registered in the State of Ohio (EIN 42-2812960) with a registered address at 575 W Main St Unit 132, Batavia OH 45103.

We collect information in three categories:

(a) Information you provide

• Account & intake information: your business legal name, EIN, business address, owner / authorized representative name, email, phone number, vertical/industry, website URL, business hours, services, pricing, FAQs, and any other information you submit during onboarding.
• Payment information: processed by Stripe. We do not store full card numbers on our servers; Stripe stores payment credentials and returns a token. We retain customer name, last four digits, billing address, and subscription metadata.
• Conversation content: text messages, voice-call transcripts, chatbot transcripts, and any free-text fields you submit to our agents or forms. See section 4 for retention details.
• Communications: support emails, replies to our SMS, and any uploads you send us.

(b) Information collected automatically

• Usage data: pages visited, click events, referring URL, viewport, device type, approximate location derived from IP, and timestamps. Captured via Vercel Web Analytics and (where enabled) PostHog session replays. Session replays mask personally identifying input fields by default.
• Cookies: strictly necessary cookies for session continuity and CSRF protection, plus first-party analytics cookies. We do not use third-party advertising cookies on www.513ai.ai.
• Server logs: IP address, request headers, and error traces retained for up to 30 days for security and debugging.

(c) Information from third parties

• When we provide our AI SEO Agent, AI Review Manager, AI Receptionist, AI Chatbot, AI Follow-Up, AI Lead Reactivation, or AI Ops Suite services to your business, we may receive personal information about your customers — for example, the phone numbers of callers to your business line, the names of customers who book appointments, or the email addresses of leads you upload to us. Section 6 covers how we handle that data on your behalf.

We use personal information to:

• Provide, operate, and maintain our products and services.
• Process payments, send invoices, and manage subscriptions.
• Communicate with you about your account, schedule kickoff calls, send service announcements, and respond to your inquiries.
• Run our AI agents on your behalf: answer calls, respond to texts, manage your Google Business Profile reviews, schedule appointments, send approved promotional codes, generate SEO content, and route leads to your team.
• Improve our products through aggregated usage analysis and error monitoring.
• Comply with legal obligations, enforce our Terms, and protect against fraud or abuse.

We do not sell personal information. We do not share personal information with third parties for their independent marketing purposes.

• Account & billing records: kept for the life of your account plus seven (7) years after termination for accounting and tax compliance.
• Conversation transcripts (voice, SMS, chat): kept for two (2) years from the date of the conversation, then anonymized for product improvement or deleted on request.
• Analytics & server logs: kept for up to 13 months (analytics) or 30 days (logs).
• Marketing emails: opt-in record kept indefinitely; you may unsubscribe at any time via the link in every email.

You can request earlier deletion of your personal information by emailing privacy@513ai.ai.

We use the following subprocessors to deliver our services. Each is bound by commercially reasonable confidentiality and security obligations.

If you are a 513 AI business customer (you have purchased one of our six products or an AI Ops Suite engagement), we act as a data processor for the personal information of your customers that flows through our systems — for example, the phone numbers of people calling your AI Receptionist, the email addresses you upload for an AI Lead Reactivation campaign, or the customer reviews our AI Review Manager responds to.

• You remain the controller of that data. You decide what to collect, how long to keep it, and whether to share it further.
• We process it only to deliver the services you purchased, plus security and fraud prevention. We do not use your customer data to train cross-tenant models.
• We will delete your customer data within thirty (30) days of account termination upon written request to privacy@513ai.ai.
• We do not sign HIPAA Business Associate Agreements at the standard service tier. Healthcare customers requiring HIPAA compliance must contract for the HIPAA tier of our AI Receptionist product where available.

Program name: 513 AI Customer Care SMS. This covers all SMS messaging we operate on behalf of 513 AI, including AI Follow-Up (two-way conversational SMS for quote, inquiry, and missed-call follow-up), AI Lead Reactivation (time-limited reactivation campaigns), and transactional notifications related to your account.

How you opt in: You opt in by (a) texting our published phone numbers first to initiate a conversation, (b) submitting your phone number on a web form that displays the SMS consent statement, or (c) completing checkout for a 513 AI product where the SMS consent statement is shown. Each opt-in is logged.

Message frequency: variable, based on your activity and the program you opted into. Conversational programs send a message in response to each of yours; campaign programs may send up to one message per business day during the active campaign window.

Message and data rates: standard message and data rates may apply depending on your carrier.

How to opt out: reply STOP (or END, QUIT, CANCEL, UNSUBSCRIBE) to any message. We will stop sending you SMS within one message.

How to get help: reply HELP (or INFO) to any message, or email us at hello@513ai.ai.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of personal information described in this Privacy Policy exclude SMS originator opt-in data and consent; this information will not be shared with any third parties. We do not sell opt-in lists, phone numbers, or SMS consent records. See our SMS Messaging Program Terms for the full program terms.

Depending on your jurisdiction, you may have the right to access, correct, port, or delete your personal information; to object to or restrict processing; or to withdraw consent. Specifically:

• California residents (CCPA / CPRA): you may request to know what personal information we have collected, to whom we have disclosed it, to correct inaccuracies, and to delete it. We do not sell personal information and do not share it for cross-context behavioral advertising.
• EU / UK residents (GDPR): we rely on the legal bases of contract performance, legitimate interests, and consent (for SMS marketing) to process your data. You may lodge a complaint with your supervisory authority.
• All users: you can email privacy@513ai.ai to exercise any of these rights. We will respond within 30 days.

We do not discriminate against users who exercise their privacy rights.

Our services are intended for businesses and individuals over the age of 18. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, contact privacy@513ai.ai and we will delete it promptly.

We use industry-standard encryption in transit (TLS 1.2+) and at rest, principle of least privilege for access to production systems, and segregated environments for development and production. No system is perfectly secure; if you believe an incident has occurred, please email security@513ai.ai.

We are based in the United States. If you access our services from outside the US, your personal information will be transferred to, processed, and stored in the United States. Where required by law, we rely on Standard Contractual Clauses or equivalent transfer mechanisms with our subprocessors.

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page indicates when it was last revised. Material changes will be communicated by email to active customers and via a banner on our website at least seven (7) days before they take effect.

For privacy questions, requests, or to exercise your rights:

• Email: privacy@513ai.ai
• Postal mail: 513AI LLC, 575 W Main St Unit 132, Batavia OH 45103
• Phone (general): (513) 444-9330